Refunds & Cancellations
Refunds will only be provided in the circumstances outlined below.
Refunds will only be given on application. Refunds for late deliveries will only be provided if the delay was solely down to FedEx UK and only as outlined in our terms and conditions. To apply for a refund please e-mail your name, full address, shipping number and reason for your claim to collections0017@fedex.com. Transit liability cover is provided up to a maximum of £180 for damaged or missing items. For a more detailed breakdown of our transit liability policy and what is not covered please refer to our terms and conditions. Late delivery
- Next Day Service
- if the service is delayed by one day a refund of 50% of the shipping cost will be available.
- if the service is delayed by more than one day a full refund of the shipping cost will be available.
- Economy service
- if the service is delayed by more than five days a full refund of the shipping cost will be available.
Damaged items
- Damages must be reported to collections0017@fedex.com before 5PM the day after the goods have been recorded on our system as delivered.
Missing items
- If your shipment is not received by the recipient you must report this to collections0017@fedex.com within 10 days of the shipping date.
Cancellation
- If you need to cancel your delivery request after confirming the order please e-mail collections0017@fedex.com before 5:30PM on the same day of request. You will be able to claim 50% of the shipping cost back. 50% will be retained for administration costs.