Privacy Policy
The Privacy Policy below any information you provide on this site.
1. Overview By agreeing to the terms of the Privacy Policy you consent to us processing your data in the manner set out in this Privacy Policy. This Privacy Policy describes the information we collect and how we use that information. Cobaltcourt takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. It is important for you to review this Privacy Policy.
Your privacy is important to us. Please note that by accepting this Privacy Policy, you consent to your personally identifiable information being stored and processed on our computers. If you disagree with the terms of the Privacy Policy, please do not register for nor use the Cobaltcourt service.
Notification of Changes
This policy may be revised over time as new features are added to our services or as we incorporate suggestions from our customers. We may amend this Privacy Policy at any time by posting a revised version on our web site. Some pages on the Cobaltcourt website include links to third party websites. These sites are governed by their own privacy statements, and Cobaltcourt is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party websites should review the privacy statement of these sites before providing them with personally identifiable information.
2. Information We Collect Required Information To ship a parcel you must provide your name, address, phone number, and email address. This required information is necessary for us to process transactions and to contact you should the need arise in administering your account.
Our Use of "Cookies"
Our site does not use cookies. Access to third party websites via our website may result in the download of their website cookies. We have no control over these cookies and you will need to refer to their Privacy policy on how they are used and controlled. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Customer Service Correspondence
If you send us correspondence, including emails and faxes, we retain such information. We retain these records in order to have a record of past contact, to measure and improve our customer service, and to investigate potential fraud and violations of our terms and conditions. We may, over time, delete these records if permitted by law.
Questionnaires, Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys to our customers to help improve our service or assessing customer interests and needs. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
3. Our Use and Disclosure of Information Internal Uses Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:
- provide the services and customer support you request;
- resolve disputes, collect fees, and troubleshoot problems;
- prevent potentially prohibited or illegal activities, and enforce our User Agreement;
- customise, measure, and improve our services and the content and layout of our website;
- tell you about targeted marketing, service updates, and promotional offers based on your communication preferences;
- compare information for accuracy, and verify it with third parties.
Disclosure to Third Parties Other Than PayPal Customers Cobaltcourt will not sell or rent any of your personally identifiable information to third parties, and will only disclose this information in the limited circumstances and for the purposes described in this policy. This includes transfers of data to non-EU member states where the laws on holding personal data may be less stringent, but as explained below, we will hold and transfer your personal information in compliance with the law and in a manner designed to ensure its security. Specifically, you consent to and direct Cobaltcourt to do any and all of the following:
1. Disclose information including, without limitation, transaction, account information, personal details and the contents of communications to the police, security forces, competent governmental, intergovernmental or supranational bodies, competent agencies (other than tax related authorities), departments or regulatory, self-regulatory authorities or organisations (including, without limitation, the Agencies set out in the table under the heading "Agencies" below) or other third parties that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity or potential illegal activity, or to conduct investigations of violations of our terms and conditions. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies and law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
2. Disclose information in response to requirements of civil or criminal legal process.
3. For the purpose of this table, the phrase "All account information" includes: name, address, e-mail, telephone number, IP address and customer correspondence.
4. Disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
5. As with any other business, it is possible that Cobaltcourt in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by Cobaltcourt but would continue to be bound by this Privacy Policy unless and until it is amended.
Third Party Links
You will find links to third party websites on our website. These sites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Our Contact with Customers
We will confirm your shipment request to you via e-mail in the form of a shipment confirmation. We also reply to customer service queries using both e-mail and telephone which will be determined by the priority we apply to the content. We will also use your email or physical address to confirm shipments, to send you notice of payments or additional costs incurred should our terms and conditions indicate additional costs will be incurred. To send information about important changes to our products and services, and to send notices and other disclosures required by law. We also use your email address to send you other types of communications including customer surveys and notice of special promotions. You can choose whether to opt out of these communications by e-mailing collections0017@fedex.com and requesting your details to be removed from our mailing list.
1. Information Security Cobaltcourt is committed to handling customer information with high standards of information security. We use computer safeguards such as firewalls and data encryption.
Cobalt Court does not store or record financial details. These are processed independantly using a service provider (PayPal).
By accepting the Privacy Policy, you expressly consent to our use and disclosure of your personal information and direct us to do so in the manner described in this Privacy Policy.